Shipping Policy

Draft for review — pending counsel. This document describes Saludlink's current practices and is not yet final. It is pending review by qualified legal counsel and may change before it takes effect.

This policy explains how and where we ship orders placed on saludlinkusa.com. We ship within the United States only.

Order processing. Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

Carriers and delivery estimates. Orders ship by standard carriers such as USPS or UPS. Estimated delivery is generally 3–7 business days after shipment, depending on your location; these are estimates, not guarantees, and carrier delays can occur.

Shipping costs. Standard shipping is free on orders over $49. For orders at or below $49, standard shipping rates are calculated and shown at checkout before you pay.

Order tracking. Once your order ships, we email you a tracking number so you can follow its progress.

Where we ship and state restrictions. We ship within the United States. Shipping availability varies by state, and some products can only be shipped to states where they are permitted. If a product cannot be shipped to your state, that is indicated during checkout. See our Licensing & State Availability page for current coverage.

Accurate shipping information. Please make sure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address; if a package is returned to us as undeliverable, we will contact you to arrange reshipment or a refund.

Lost, delayed, or damaged shipments. If your order is significantly delayed, does not arrive, or arrives damaged, contact us and we will help resolve it (see also our Refund Policy).

Prescription medication shipments. Compounded prescription items ship only after your order has been reviewed and approved by a licensed physician (see our Refund Policy for what happens if it isn't). These items do not require refrigeration in transit; please refrigerate promptly once received if the product label says to. We do not currently ship internationally.

Questions about shipping? Contact support@saludlinkusa.com.