Refund Policy

Draft for review — pending counsel. This document describes Saludlink's current practices and is not yet final. It is pending review by qualified legal counsel and may change before it takes effect.

Our goal is for you to be satisfied with every order. This policy explains when and how you can return a product and receive a refund. It applies to purchases made on saludlinkusa.com.

Return window and condition. Unopened products in their original packaging may be returned within 30 days of delivery. To protect all customers, returns must be unused and in resalable condition unless the item arrived damaged or defective.

Compounded prescription medications. Compounded prescription items (for example, injectable weight-management or wellness medications) are prepared specifically for you and are excluded from the standard 30-day return window above — they cannot be returned once shipped, for health, safety, and regulatory reasons. Instead, every prescription order includes a no-cost physician review before it ships: if the reviewing physician does not approve your treatment, you are refunded in full and nothing is shipped.

How to start a return. Email support@saludlinkusa.com with your order number and the item(s) you wish to return. We will confirm whether the item is eligible and provide return instructions before you ship anything back.

Refund method and timing. Approved refunds — including a pre-shipment refund for a prescription order the physician did not approve — are issued to your original payment method (processed by our payment provider, Stripe) within 3–5 business days. For eligible returns, this is after we receive and inspect the returned item. Depending on your bank or card issuer, it may take additional time to appear on your statement.

Damaged, defective, or incorrect items. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo if possible, and we will arrange a replacement or a full refund at no cost to you.

Non-returnable items. For health and safety reasons, certain items — such as opened consumable, ingestible, or personal-care products, and all compounded prescription medications once shipped — cannot be returned. Any such restriction is noted on the product page.

Return shipping. For eligible returns of unwanted items, return shipping is the customer’s responsibility unless the return is due to our error or a damaged/defective product, in which case we cover it.

Order cancellations. If you need to cancel an order, contact us as soon as possible. We can usually cancel before an order ships; once shipped, our return process applies.

Questions about a return? Contact support@saludlinkusa.com.